Course 1: Technical Support Fundamentals
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Week 1: Introduction to IT
📝 BINARYStart Quiz (11 Qs)
📝 COMPUTER ARCHITECTUREStart Quiz (1 Qs)
📝 PRACTICE QUIZ: BINARYStart Quiz (11 Qs)
📝 PRACTICE QUIZ: COMPUTER ARCHITECTUREStart Quiz (2 Qs)
Week 2: Hardware
📝 THE MODERN COMPUTER:Start Quiz (14 Qs)
📝 PRACTICE QUIZ: THE MODERN COMPUTER:Start Quiz (3 Qs)
📝 PRACTICE QUIZ – COMPONENTSStart Quiz (5 Qs)
📝 PRACTICE QUIZ – STARTING IT UPStart Quiz (5 Qs)
📝 GRADED QUIZ: ASSEMBLE A COMPUTERStart Quiz (1 Qs)
Week 3: Operating System
📝 WHAT IS AN OPERATING SYSTEM?Start Quiz (8 Qs)
📝 INSTALLING AN OPERATING SYSTEMStart Quiz (10 Qs)
📝 PRACTICE QUIZ: WHAT IS AN OPERATING SYSTEM?Start Quiz (8 Qs)
📝 PRACTICE QUIZ: INSTALLING AN OPERATING SYSTEMStart Quiz (5 Qs)
📝 GRADED QUIZ: ACCESSING QWIKLABSStart Quiz (5 Qs)
Week 4: Networking
📝 LIMITATIONS OF THE INTERNETStart Quiz (30 Qs)
📝 PRACTICE QUIZ: WHAT IS AN OPERATING SYSTEM?Start Quiz (29 Qs)
Week 5: Software
📝 INTRODUCTION TO SOFTWAREStart Quiz (10 Qs)
📝 INTERACTING WITH SOFTWAREStart Quiz (4 Qs)
📝 PRACTICE QUIZ: INTRODUCTION TO SOFTWAREStart Quiz (10 Qs)
📝 PRACTICE QUIZ: INTERACTING WITH SOFTWAREStart Quiz (4 Qs)
Module 6
📝 PRACTICE QUIZ: TROUBLESHOOTING BEST PRACTICESStart Quiz (4 Qs)
📝 PRACTICE QUIZ: UNGRADED PLUGIN: CUSTOMER SERVICEStart Quiz (2 Qs)
📝 PRACTICE QUIZ: CUSTOMER SERVICEStart Quiz (4 Qs)