🌍 All Study Guides 📊 Dashboard 📰 Blog 💡 About

Google Project Management Professional Certificate • STUDY MODE

UNDERSTANDING CHANGE MANAGEMENT

QUESTION 1 OF 63

Which of the following scenarios best describes a Classic structure?

Imagine you work alongside a small group of project managers. One of your current projects shares team members with another, ongoing project. To make sure you hit your next milestone, you want your team members to work only on your project for the next two weeks. You decide to meet with your team to discuss your proposal.

Imagine you work at a small marketing agency, and you have just begun a new project. All of the company’s graphic designers work in the Art department and report to the Art Director. However, two of those graphic designers have been assigned to your project, so they will also report to you while working on the project.

Imagine you are managing an important project at a company that requires all orders to go through its shipping department. However, your project is on a tight schedule, and the shipping department has a backlog of orders. You decide to meet with your direct manager to ask for approval to place the order through a third-party vendor. Ultimately, your direct manager has to meet with a vice president to get final approval.Correct Answer

Explanation:

In a Classic organization, project managers are part of a top-down hierarchy and should communicate with their direct managers frequently to keep them informed.

QUESTION 2 OF 63

Why is it important for a project manager in a Matrix organization to clearly define roles and responsibilities? Select all that apply.

Because employees may report to more than one person and have multiple responsibilities across teamsCorrect Answer

Because project managers can have the same level of authority as functional managersCorrect Answer

Because project managers need to identify their single manager or director

Because project managers must get approval from their direct superiors for any decisions they make about day-to-day project activities

Explanation:

In both Classic and Matrix organizations, project managers must clearly define roles and responsibilities in order to work effectively. However, within most Matrix organizations, some project managers may have the same level of authority as the functional managers and operate more directly. Explanation: While it’s always important to define roles and responsibilities clearly, the more complex reporting structure of a Matrix organization makes this task especially crucial. Functional areas tend to cross paths more frequently, and depending on the nature of the work, the responsible manager for each area has the most authority.

QUESTION 3 OF 63

What are some ways that organizational structure can impact the role of a project manager? Select all that apply.

Their possibility of career growth

Their level of authorityCorrect Answer

Their access to resourcesCorrect Answer

Their approach to getting approvalsCorrect Answer

Explanation:

A project manager’s level of authority and responsibility will vary in different organizational structures. In a Classic structure, a project manager might have less authority and a tighter scope. In a Matrix structure, a project manager will have to cooperate with other leaders in their organization and may have less direct authority over their team members. Explanation: Organizational structure may affect how the project manager accesses the people, equipment, and budget that they need. A project manager working in a Classic structure may depend on the functional managers in their organization to approve resources. In a Matrix structure, a project manager may need to share project resources and negotiate priorities with other groups. Explanation: Since Classic structures have a clear chain of command and Matrix structures do not, the process for getting approvals in these organizational structures differs. A project manager in a Classic structure may have to get approval from the appropriate managers, directors, and department heads in order to complete certain tasks. A project manager in a Matrix organization, on the other hand, may have more autonomy to make decisions for the project as needed. 4.What are some key functions of a Project Management Office (PMO)? Select all that apply. a) Creating project documentation, archives, and tools (CORRECT) b) Strategic planning and governance (CORRECT) c) Implementing project management best practices (CORRECT) d) Managing the organization’s income and expenses Explanation: PMOs invest in and provide templates, tools, and software to help manage projects and help maintain their organization’s project history. Explanation: PMOs define project criteria, select projects according to the organization’s business goals, and provide a business case for those projects to management. Explanation: PMOs share lessons learned from previous successful projects and provide guidance about processes, tools, and metrics to ensure consistency.

QUESTION 4 OF 63

Which of the following are part of organizational structure? Select all that apply.

How the different members of an organization relate to one another

How job tasks are divided and coordinatedCorrect Answer

How the organization reports its earnings

Explanation:

Organizational structure refers to how the company is organized, who does what, and who reports to whom. Understanding this structure can help you figure out where you fit in!

QUESTION 5 OF 63

In which of the following ways can organizational structure impact project management? Select all that apply.

Resource availabilityCorrect Answer

Project manager authorityCorrect Answer

Phases of the project life cycle

Explanation:

An organization's structure impacts the amount of authority given to the project manager. Authority has to do with the project manager’s ability to make decisions for the project that impact the organization. Explanation: Organizational structure can impact project management through resource availability. Managing a project is a lot easier when the project manager knows how to access the people, equipment, and budget the project needs.

QUESTION 6 OF 63

What are three core concepts of the change management process?

Create a sense of ownership and urgency around the project.Correct Answer

Select the right combination of skills and personalities for the team.Correct Answer

Communicate effectively.Correct Answer

Adopt different change management best practices for each individual project.

Explanation:

When team members feel a sense of ownership and urgency around a project, it increases interest, motivation, and engagement with the project outcome. Explanation: A project manager should find team members whose knowledge and skills complement one another and get them excited about the project. They can be advocates for change when it's needed. Explanation: To ensure effective communication with the team and the rest of the organization, the project manager can do three things. First, they can be transparent and up front with plans. Second, they can make information available. Third, they can make sure everyone is kept up-to-date on the project’s progress.

QUESTION 7 OF 63

Which of the following project outcomes will most likely require change management in the organization? Select all that apply.

Kicking off planning for the next quarter

Installing new scheduling software on employees’ computersCorrect Answer

Holding an annual meeting for stakeholders XX

Adopting a new supply ordering systemCorrect Answer

Explanation:

Installing new software means that employees will need to adapt to how the software operates. Change management strategies would help support the transition to this new tool. Explanation: Switching to a new system means that employees will need to learn new processes and protocols. Change management strategies would help support the transition to these new processes.

QUESTION 8 OF 63

Which three best practices can help a project manager approach change management on their projects?

Only incorporate change management strategies during the closing phase of the project life cycle.

Communicate about upcoming changes.Correct Answer

Use tools to help implement a change.Correct Answer

Practice empathy.Correct Answer

Explanation:

Project managers should communicate throughout the project about how the changes will provide a better experience for end users of the project deliverables. This provides everyone with the information they need to feel prepared to adjust to changes once the project is ready to launch. Explanation: Incorporating tools like flowcharts, feedback mechanisms, and culture mapping to assist in the adoption of a change can be very helpful. Explanation: Changes are inevitable, but people are often resistant to them. A project manager can support the process by being empathetic to the challenges and anxiety change can bring.

QUESTION 9 OF 63

How does an organization align its project governance with its corporate governance? Select all that apply.

By considering the long-term and short-term interests of the organization.Correct Answer

By making thoughtful decisions about which projects to take on and avoiding projects if they don’t have sufficient resources.Correct Answer

By avoiding the input of senior stakeholders

By providing stakeholders with timely, relevant, and reliable information.Correct Answer

Explanation:

Leaders and stakeholders are more likely to support the project if it aligns with the overall interests and objectives of the organization. Good project governance also includes making thoughtful decisions about what projects to start and clear communication with stakeholders. Explanation: An organization should carefully select projects and avoid projects if there are insufficient resources to make them sustainable. Good project governance also includes clear communication with stakeholders and consideration of the long-term and short-term interests of the organization. Explanation: Good project governance supports corporate governance with clear communication and attainable goals. It also involves making thoughtful decisions about what projects to take on and consideration of the long-term and short-term interests of the organization.

QUESTION 10 OF 63

What is change management?

The steps for reinforcing an existing system and keeping the team aligned with it

The method of creating a relaxed environment so the team can work with less urgency

The method of communicating project outcomes to an organization’s leadership

The process of delivering a completed project and getting people to adopt itCorrect Answer

Explanation:

Change management is the process of delivering a completed project and getting people to adopt it. When project managers understand change management, and their role in the process, it helps to ensure a smooth roll out and easier adoption. WEEKLY CHALLENGE 4

QUESTION 11 OF 63

Which of the following refers to how a company arranges its employee hierarchy, divides and coordinates job tasks, and enables members of the organization to relate to one another?

Project Management Office (PMO)

Matrix organizational structure

Organizational structureCorrect Answer

Authoritative structure

QUESTION 12 OF 63

Which of the following refers to an internal group that defines and maintains project standards across the organization?

Project Management Office (PMO)Correct Answer

Project Planning Office (PPO)

Classic organizational structure

Matrix organizational structure

QUESTION 13 OF 63

How does a company’s organizational structure impact project management?

It affects the success of change management and the availability of resources.

It affects the project manager’s authority and the success of change management.

It affects the project manager’s authority and the availability of resources.Correct Answer

It affects the project’s success rate and a team’s ability to improve.

QUESTION 14 OF 63

Which of the following concepts are part of organizational culture? Select all that apply.

A company’s missionCorrect Answer

A company’s historyCorrect Answer

A company’s stock price

A company’s shared valuesCorrect Answer

QUESTION 15 OF 63

How can project managers navigate organizational culture while working on projects? Select all that apply.

By creating a Project Management Office (PMO)

By understanding their impactCorrect Answer

By making observationsCorrect Answer

By asking questionsCorrect Answer

QUESTION 16 OF 63

As a project manager, your team created a more efficient reporting dashboard. Now, you’re trying to get the organization to accept and adopt the new dashboard. What organizational process does this situation represent?

Project governance

Change managementCorrect Answer

Change adoptance

Project management

QUESTION 17 OF 63

What questions can project managers ask themselves in order to help manage change effectively? Select all that apply.

How will the organization react to change?Correct Answer

Which leaders shouldn’t be informed of the change?

Which influencers in the organization can affect the change?Correct Answer

What are the best means of communication to convey the change?Correct Answer

QUESTION 18 OF 63

Fill in the blank: A project manager becomes a _____ at a company—someone who helps an organization transform by focusing on organizational effectiveness.

contrarian

competitor

traditionalist

change agentCorrect Answer

QUESTION 19 OF 63

As a project manager, you want to integrate change management into your project. You do this by establishing a change management process early in the project. You also adopt portions of the company’s change management plan so that it aligns with your project. These actions represent which change management best practice?

Practice empathy

Use tools

Follow a consistent processCorrect Answer

Communicate about upcoming changes

QUESTION 20 OF 63

What action should a project manager take to ensure effective project governance?

Treat project governance as separate from corporate governance.

Take on projects without sufficient resources to push the team beyond their perceived capabilities.Correct Answer

Prioritize governance trends over the organization’s specific needs.

Elicit the input of senior stakeholders since they are decision makers.Correct Answer

QUESTION 21 OF 63

Define organizational structure.

How a company is arranged, how job tasks are divided and coordinated, and how members of the organization relate to one another.Correct Answer

How a company defines its values, how it retains employees, and how teams maintain productivity

How a company’s corporate governance functions, how it prioritizes clear and sustainable goals, and how it implements changes

How a company sets budgets, documents expenses, and tracks income

QUESTION 22 OF 63

As a project manager, you believe limited access to the necessary people and equipment could cause the project to go past deadline. Which organizational topic could you discuss with your key stakeholder to get the project back on track?

Stakeholder availability

Meeting availability

Report availability

Resource availabilityCorrect Answer

QUESTION 23 OF 63

What tools can a project manager incorporate to assist in project adoption? Select all that apply.

Culture mapping to illustrate how the company's values, norms, and employees behavior may be affected by the projectCorrect Answer

Reporting charts to show the relationships among people and groups within the organization

Feedback mechanisms, such as surveys, to capture stakeholder inputCorrect Answer

Flowcharts to illustrate the project’s development processCorrect Answer

QUESTION 24 OF 63

As someone interviewing for a project management role, you ask questions about how team members provide feedback, how the company celebrates success, and expectations of risk-taking. Which part of a company’s culture do these questions help you learn more about?

ValuesCorrect Answer

Atmosphere

Processes

Policies

QUESTION 25 OF 63

As a project manager, you want to integrate change management into your project. You do this by ensuring stakeholders are aware of the upcoming changes. You introduce the deliverable to stakeholders by hosting a demonstration and a question and answer forum. These actions represent which change management best practice?

Be proactiveCorrect Answer

Follow a consistent process

Use tools

Practice empathy

QUESTION 26 OF 63

In business, what is the management framework within which decisions are made and accountability is determined?

GovernanceCorrect Answer

Change management

Organizational culture

Agile

QUESTION 27 OF 63

Which of the following accurately describe how organizational structure impacts project management? Select all that apply.

It affects the client’s project satisfaction.

It affects the availability of resources that can be devoted to a project.Correct Answer

It affects the project manager’s level of authority and their ability to make decisions that impact the larger organization.Correct Answer

It affects the client’s criteria for success.

QUESTION 28 OF 63

Which answer best describes a Matrix organizational structure?

It includes an internal group that defines and maintains project management standards across the organization.

It follows a traditional, top-down reporting structure with a clear chain of command.

It has a linear reporting, which is similar to the structure of a military branch.

It involves reporting to stakeholders across teams in addition to direct managers.Correct Answer

QUESTION 29 OF 63

Why should project managers learn about organizational culture? Select all that apply.

So they can manage change effectively.Correct Answer

So they can communicate more effectively with teams.Correct Answer

So they can assign the right number of people to a project

So they can demonstrate how a project supports the company’s mission and values.Correct Answer

QUESTION 30 OF 63

Which of the following statements is true of the change management process? Select all that apply.

It follows Waterfall methodology principles.

It includes the successful delivery and adoption of a completed project.Correct Answer

It is the sole responsibility of the project manager.

It requires effective communication from the project manager.Correct Answer

QUESTION 31 OF 63

As someone interviewing for a project management role, you ask questions about sick days and vacation, working from home, and if the company supports employees sharing their identity in the workplace. Which part of a company’s culture do these questions help you learn more about?

Policies.Correct Answer

Processes

Compensation

Vision

QUESTION 32 OF 63

Fill in the blank: Project governance covers _____.

roles such as sponsor, stakeholder, project manager, client, and team members

phases such as the initiating, planning, executing, and closing of a project

decisions such as policies, regulations, functions, processes, and procedures.Correct Answer

documents such as the project charter, project proposal, RACI chart, and project communication plan.

QUESTION 33 OF 63

Which answer best describes a Classic organizational structure?

It refers to the traditional, top-down reporting structure with a clear chain of command.Correct Answer

It allows for easy communication among project teams that sit across different functions.

It involves reporting to stakeholders across teams in addition to direct managers.

It refers to how a company is arranged, how job tasks are divided and coordinated, and how members of the organization relate to one another.

QUESTION 34 OF 63

Which of the following refers to a company’s shared values, mission, and history?

Project Management Office (PMO)

Organizational structure

Organizational cultureCorrect Answer

Change management

QUESTION 35 OF 63

Which of the following questions can help project managers learn about a company’s organizational culture? Select all that apply.

How are projects typically run?Correct Answer

Are there company sanctioned social events?Correct Answer

When was the organization founded?

What is the company’s best-selling product/service?

QUESTION 36 OF 63

What can a project manager do to manage changes effectively and encourage project adoption? Select all that apply.

Create a sense of ownership and urgency around the projectCorrect Answer

Avoid having team members as advocates because they may be too enthusiastic about the project

Communicate clearly by being transparent and upfront with their ideasCorrect Answer

Encourage supervisors to use their authority to force employee adoption

QUESTION 37 OF 63

As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the atmosphere at the company? Select all that apply.

What are some of the ways the company celebrates success?Correct Answer

How do managers support and motivate their team?Correct Answer

What is the average salary for the company’s project managers?

What is the company’s dress code?Correct Answer

QUESTION 38 OF 63

As a project manager, you want to integrate change management into your project. Which of the following questions will help you understand how to do so? Select all that apply.

What management practices will lead to the successful implementation of my project?Correct Answer

What other products are available to achieve the goals of my project?

What are the best means of communication for informing people about my product?Correct Answer

What is the timeline for implementing my project?

QUESTION 39 OF 63

Fill in the blank: _____ is the framework by which an organization achieves its goals and objectives.

Project governance

Corporate vision

Corporate governanceCorrect Answer

Organizational structure

QUESTION 40 OF 63

Fill in the blank: An organization's structure is most commonly mapped out using a _____ .

top-down hierarchy

personnel chart

communication roadmap

reporting chartCorrect Answer

QUESTION 41 OF 63

You have started a new job at a company where project managers often have the same level of authority as functional managers. Which of the following best describes the organizational structure at your company?

Classic structure

Functional structure

Matrix structureCorrect Answer

PMO structure

QUESTION 42 OF 63

Fill in the blank: An organization's culture provides context and acts as a guide for what their people value, how they operate on a daily basis, how they relate to one another, and how they can be expected to perform. In other words, organizational culture can be thought of as the company's _____ .

PersonalityCorrect Answer

goals

strengths

structure

QUESTION 43 OF 63

Which of the following change management tools are designed to visualize your project's development process?

Feedback mechanisms

Scatter Plots

FlowchartsCorrect Answer

Culture mapping

QUESTION 44 OF 63

Which of the following accurately describes how organizational structure impacts project management? Select all that apply.

It affects the client’s criteria for success.

It affects the client’s project satisfaction.

It affects the project manager’s level of authority and their ability to make decisions that impact the larger organization.Correct Answer

It affects the availability of resources that can be devoted to a project.Correct Answer

QUESTION 45 OF 63

Which of the following concepts is a defining part of organizational culture?

A company’s missionCorrect Answer

A company’s revenue

A company’s schedule and plans

A company’s location

QUESTION 46 OF 63

Which questions can help project managers learn about a company’s organizational culture? Select all that apply.

How much revenue did the organization earn last year?

How do employees prefer to communicate?Correct Answer

Which style of project management does the company use?Correct Answer

What kind of benefits do employees receive?

QUESTION 47 OF 63

Which of the following best describes an example of successful change management?

Your team is selected to implement a key project for your company’s Office of Procurement.

HR adopts the new onboarding process that your project team was tasked to develop.Correct Answer

Your company is restructuring and you have been chosen to manage a key project.

Your team develops software that meets the success criteria presented to you by your company’s CFO.

QUESTION 48 OF 63

As a project manager, you want to integrate change management into your project. Which of the following tools could you use to help people adopt a change? Select all that apply.

Feedback mechanismsCorrect Answer

Task tracking

Culture mappingCorrect Answer

Scatter charts

QUESTION 49 OF 63

Fill in the blank: _____ is the framework for how project decisions are made.

Corporate vision

Project governanceCorrect Answer

Organizational structure

Corporate governance

QUESTION 50 OF 63

Which main function of a PMO involves training employees about optimal approaches and best practices?

Resource management

Productivity assessment

Strategic planning and governance

Common project cultureCorrect Answer

QUESTION 51 OF 63

Which term refers to the delivery of a completed project and its successful adoption by an organization?

Project management

Project governance

Change managementCorrect Answer

Change governance

QUESTION 52 OF 63

Which of the following change management tools are designed to illustrate how the company's values, norms, and employees behavior may be affected by change?

Culture mappingCorrect Answer

Feedback mechanisms

Valuation metrics

Flowcharts

QUESTION 53 OF 63

As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the company’s policies? Select all that apply.

What will be the average age of your project team members?

What are appropriate ways for employees to share their identity in the workplace?Correct Answer

Does the company allow employees to work from home?Correct Answer

What are the company’s mission and value statements?

QUESTION 54 OF 63

As a project manager, you want to integrate change management into your project. To prepare for the adoption of your recommended changes and to gather information, you incorporate surveys, flowcharts, and culture mapping. These actions represent which change management best practice?

Practice empathy

Consider the trends

Use toolsCorrect Answer

Follow a consistent process

QUESTION 55 OF 63

When working in different geographies, why is awareness of established customs important for understanding organizational culture?

It can lead to product innovation.

It will impress your superiors.

It can help you form respectful relationships.Correct Answer

It can help you feel more comfortable.

QUESTION 56 OF 63

Which of the following change management tools are designed to visualize your stakeholder input?

Feedback mechanismsCorrect Answer

Flowcharts

A scatter plot

Culture mapping

QUESTION 57 OF 63

Which of the following refers to the council that helps project managers make and approve strategic decisions that affect both the company and the project?

Office of legal affairs

Chief Executive Officer

Steering committeeCorrect Answer

Stakeholder

QUESTION 58 OF 63

Which of the following are ways that organizational structure determines your role as a project manager? Select all that apply.

Organizational structure determines your career growth

Organizational structure determines how frequently to communicateCorrect Answer

Organizational structure determines where you fit inCorrect Answer

Organizational structure determines who you should communicate withCorrect Answer

QUESTION 59 OF 63

Which of the following terms best describes the first step to your project having the desired impact once it goes live?

Deliverable

Launch

Success criteria

AdoptionCorrect Answer

QUESTION 60 OF 63

Which of the following are core concepts and best practices that change management centers around? Select all that apply.

Communicating effectivelyCorrect Answer

Figuring out the right combination of skills and personalities to work on your teamCorrect Answer

Completing the project on time and on budget

Creating a sense of ownership and urgency around the projectCorrect Answer

QUESTION 61 OF 63

Define organizational culture.

A company’s shared values, mission, and historyCorrect Answer

A company’s structure, hierarchy, and goals

A company’s schedule and plans

A company’s income and expenses

QUESTION 62 OF 63

Which of the following best describe organizational structure?

How leadership creates operational processes within the organization

How the organization’s identity and personality is demonstrated

How members of the organization relate to and interact with one anotherCorrect Answer

How changes are implemented within the organization

QUESTION 63 OF 63

As someone interviewing for a project management role, you ask questions about how team members provide feedback to one another, ways the company celebrates success, and whether risk-taking is encouraged. Which part of a company’s culture do these questions help you learn more about?

Processes

Mission

Policies

AtmosphereCorrect Answer

Ready to test your recall?

Which of the following scenarios best describes a Classic structure?

How confident are you in this answer?