UNDERSTANDING CHANGE MANAGEMENT
Which of the following scenarios best describes a Classic structure?
In a Classic organization, project managers are part of a top-down hierarchy and should communicate with their direct managers frequently to keep them informed.
Why is it important for a project manager in a Matrix organization to clearly define roles and responsibilities? Select all that apply.
In both Classic and Matrix organizations, project managers must clearly define roles and responsibilities in order to work effectively. However, within most Matrix organizations, some project managers may have the same level of authority as the functional managers and operate more directly. Explanation: While it’s always important to define roles and responsibilities clearly, the more complex reporting structure of a Matrix organization makes this task especially crucial. Functional areas tend to cross paths more frequently, and depending on the nature of the work, the responsible manager for each area has the most authority.
What are some ways that organizational structure can impact the role of a project manager? Select all that apply.
A project manager’s level of authority and responsibility will vary in different organizational structures. In a Classic structure, a project manager might have less authority and a tighter scope. In a Matrix structure, a project manager will have to cooperate with other leaders in their organization and may have less direct authority over their team members. Explanation: Organizational structure may affect how the project manager accesses the people, equipment, and budget that they need. A project manager working in a Classic structure may depend on the functional managers in their organization to approve resources. In a Matrix structure, a project manager may need to share project resources and negotiate priorities with other groups. Explanation: Since Classic structures have a clear chain of command and Matrix structures do not, the process for getting approvals in these organizational structures differs. A project manager in a Classic structure may have to get approval from the appropriate managers, directors, and department heads in order to complete certain tasks. A project manager in a Matrix organization, on the other hand, may have more autonomy to make decisions for the project as needed. 4.What are some key functions of a Project Management Office (PMO)? Select all that apply. a) Creating project documentation, archives, and tools (CORRECT) b) Strategic planning and governance (CORRECT) c) Implementing project management best practices (CORRECT) d) Managing the organization’s income and expenses Explanation: PMOs invest in and provide templates, tools, and software to help manage projects and help maintain their organization’s project history. Explanation: PMOs define project criteria, select projects according to the organization’s business goals, and provide a business case for those projects to management. Explanation: PMOs share lessons learned from previous successful projects and provide guidance about processes, tools, and metrics to ensure consistency.
Which of the following are part of organizational structure? Select all that apply.
Organizational structure refers to how the company is organized, who does what, and who reports to whom. Understanding this structure can help you figure out where you fit in!
In which of the following ways can organizational structure impact project management? Select all that apply.
An organization's structure impacts the amount of authority given to the project manager. Authority has to do with the project manager’s ability to make decisions for the project that impact the organization. Explanation: Organizational structure can impact project management through resource availability. Managing a project is a lot easier when the project manager knows how to access the people, equipment, and budget the project needs.
What are three core concepts of the change management process?
When team members feel a sense of ownership and urgency around a project, it increases interest, motivation, and engagement with the project outcome. Explanation: A project manager should find team members whose knowledge and skills complement one another and get them excited about the project. They can be advocates for change when it's needed. Explanation: To ensure effective communication with the team and the rest of the organization, the project manager can do three things. First, they can be transparent and up front with plans. Second, they can make information available. Third, they can make sure everyone is kept up-to-date on the project’s progress.
Which of the following project outcomes will most likely require change management in the organization? Select all that apply.
Installing new software means that employees will need to adapt to how the software operates. Change management strategies would help support the transition to this new tool. Explanation: Switching to a new system means that employees will need to learn new processes and protocols. Change management strategies would help support the transition to these new processes.
Which three best practices can help a project manager approach change management on their projects?
Project managers should communicate throughout the project about how the changes will provide a better experience for end users of the project deliverables. This provides everyone with the information they need to feel prepared to adjust to changes once the project is ready to launch. Explanation: Incorporating tools like flowcharts, feedback mechanisms, and culture mapping to assist in the adoption of a change can be very helpful. Explanation: Changes are inevitable, but people are often resistant to them. A project manager can support the process by being empathetic to the challenges and anxiety change can bring.
How does an organization align its project governance with its corporate governance? Select all that apply.
Leaders and stakeholders are more likely to support the project if it aligns with the overall interests and objectives of the organization. Good project governance also includes making thoughtful decisions about what projects to start and clear communication with stakeholders. Explanation: An organization should carefully select projects and avoid projects if there are insufficient resources to make them sustainable. Good project governance also includes clear communication with stakeholders and consideration of the long-term and short-term interests of the organization. Explanation: Good project governance supports corporate governance with clear communication and attainable goals. It also involves making thoughtful decisions about what projects to take on and consideration of the long-term and short-term interests of the organization.
What is change management?
Change management is the process of delivering a completed project and getting people to adopt it. When project managers understand change management, and their role in the process, it helps to ensure a smooth roll out and easier adoption. WEEKLY CHALLENGE 4
Which of the following refers to how a company arranges its employee hierarchy, divides and coordinates job tasks, and enables members of the organization to relate to one another?
Which of the following refers to an internal group that defines and maintains project standards across the organization?
How does a company’s organizational structure impact project management?
Which of the following concepts are part of organizational culture? Select all that apply.
How can project managers navigate organizational culture while working on projects? Select all that apply.
As a project manager, your team created a more efficient reporting dashboard. Now, you’re trying to get the organization to accept and adopt the new dashboard. What organizational process does this situation represent?
What questions can project managers ask themselves in order to help manage change effectively? Select all that apply.
Fill in the blank: A project manager becomes a _____ at a company—someone who helps an organization transform by focusing on organizational effectiveness.
As a project manager, you want to integrate change management into your project. You do this by establishing a change management process early in the project. You also adopt portions of the company’s change management plan so that it aligns with your project. These actions represent which change management best practice?
What action should a project manager take to ensure effective project governance?
Define organizational structure.
As a project manager, you believe limited access to the necessary people and equipment could cause the project to go past deadline. Which organizational topic could you discuss with your key stakeholder to get the project back on track?
What tools can a project manager incorporate to assist in project adoption? Select all that apply.
As someone interviewing for a project management role, you ask questions about how team members provide feedback, how the company celebrates success, and expectations of risk-taking. Which part of a company’s culture do these questions help you learn more about?
As a project manager, you want to integrate change management into your project. You do this by ensuring stakeholders are aware of the upcoming changes. You introduce the deliverable to stakeholders by hosting a demonstration and a question and answer forum. These actions represent which change management best practice?
In business, what is the management framework within which decisions are made and accountability is determined?
Which of the following accurately describe how organizational structure impacts project management? Select all that apply.
Which answer best describes a Matrix organizational structure?
Why should project managers learn about organizational culture? Select all that apply.
Which of the following statements is true of the change management process? Select all that apply.
As someone interviewing for a project management role, you ask questions about sick days and vacation, working from home, and if the company supports employees sharing their identity in the workplace. Which part of a company’s culture do these questions help you learn more about?
Fill in the blank: Project governance covers _____.
Which answer best describes a Classic organizational structure?
Which of the following refers to a company’s shared values, mission, and history?
Which of the following questions can help project managers learn about a company’s organizational culture? Select all that apply.
What can a project manager do to manage changes effectively and encourage project adoption? Select all that apply.
As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the atmosphere at the company? Select all that apply.
As a project manager, you want to integrate change management into your project. Which of the following questions will help you understand how to do so? Select all that apply.
Fill in the blank: _____ is the framework by which an organization achieves its goals and objectives.
Fill in the blank: An organization's structure is most commonly mapped out using a _____ .
You have started a new job at a company where project managers often have the same level of authority as functional managers. Which of the following best describes the organizational structure at your company?
Fill in the blank: An organization's culture provides context and acts as a guide for what their people value, how they operate on a daily basis, how they relate to one another, and how they can be expected to perform. In other words, organizational culture can be thought of as the company's _____ .
Which of the following change management tools are designed to visualize your project's development process?
Which of the following accurately describes how organizational structure impacts project management? Select all that apply.
Which of the following concepts is a defining part of organizational culture?
Which questions can help project managers learn about a company’s organizational culture? Select all that apply.
Which of the following best describes an example of successful change management?
As a project manager, you want to integrate change management into your project. Which of the following tools could you use to help people adopt a change? Select all that apply.
Fill in the blank: _____ is the framework for how project decisions are made.
Which main function of a PMO involves training employees about optimal approaches and best practices?
Which term refers to the delivery of a completed project and its successful adoption by an organization?
Which of the following change management tools are designed to illustrate how the company's values, norms, and employees behavior may be affected by change?
As someone interviewing for a project management role, you want to understand the organizational culture of the company you’re interviewing with. Which of the following questions could help you learn about the company’s policies? Select all that apply.
As a project manager, you want to integrate change management into your project. To prepare for the adoption of your recommended changes and to gather information, you incorporate surveys, flowcharts, and culture mapping. These actions represent which change management best practice?
When working in different geographies, why is awareness of established customs important for understanding organizational culture?
Which of the following change management tools are designed to visualize your stakeholder input?
Which of the following refers to the council that helps project managers make and approve strategic decisions that affect both the company and the project?
Which of the following are ways that organizational structure determines your role as a project manager? Select all that apply.
Which of the following terms best describes the first step to your project having the desired impact once it goes live?
Which of the following are core concepts and best practices that change management centers around? Select all that apply.
Define organizational culture.
Which of the following best describe organizational structure?
As someone interviewing for a project management role, you ask questions about how team members provide feedback to one another, ways the company celebrates success, and whether risk-taking is encouraged. Which part of a company’s culture do these questions help you learn more about?
Ready to test your recall?
Which of the following scenarios best describes a Classic structure?
How confident are you in this answer?