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Google Project Management Professional Certificate • STUDY MODE

CLOSING A PROJECT

QUESTION 1 OF 62

Which of the following criteria must be met in order to close a project? Select all that apply.

A
Key stakeholders have acknowledged and agreed that the project is completeCorrect Answer
B
Project team members have started new positions
C
Project work has been completedCorrect Answer
D
Agreed-upon project management processes have been executedCorrect Answer
Explanation:

All stakeholders must agree that a project is done. Otherwise, certain stakeholders may think the project is still active and request adjustments. Beyond stakeholder confirmation, it’s important that project work is wrapped up and that no procedural or administrative work is outstanding. Explanation: In order to close a project, all project work must be done. This includes big and small tasks. Beyond project tasks, it’s important that everyone agrees the project is over and that no procedural or administrative work is outstanding. Explanation: Project managers must ensure all managerial tasks are complete before closing a project. This includes all procedural and administrative work, like processing contracts. Beyond management tasks, it’s important that everyone agrees the project is over and that project work is wrapped up.

QUESTION 2 OF 62

Which type of projects should a project manager avoid getting involved in because it can negatively impact their team? Select all that apply.

A
Challenging projects
B
Never-ending projectsCorrect Answer
C
Short-term projects
D
Abandoned projectsCorrect Answer
Explanation:

Since a never-ending project has never been successfully closed, it may negatively impact the team or organization. Project managers should pay close attention to protecting the project scope to avoid never-ending projects. Explanation: Project managers should avoid projects that can cause liabilities to their organization and leave them with extra work. Since an abandoned project is an incomplete project, it may negatively impact the team.

QUESTION 3 OF 62

What type of project exists when an incomplete handoff results in a final deliverable that never reaches the customer?

A
Abandoned projectCorrect Answer
B
Scope-protected project
C
Never-ending project
D
Closed project
Explanation:

An abandoned project exists when there is an incomplete handoff. As a result, customers never receive the final project deliverable. That’s why project managers need to plan for a smooth handoff to satisfy customers and properly close projects.

QUESTION 4 OF 62

What type of project exists when project deliverables and tasks cannot be completed?

A
Scope-protected project
B
Abandoned project
C
Never-ending projectCorrect Answer
D
Closed project
Explanation:

The never-ending project may create negative impacts for the team, since project deliverables and tasks cannot be completed. This may result from unclear deadlines, tasks delegated to the wrong team member, product bugs, and more.

QUESTION 5 OF 62

Project managers must meet which three criteria to successfully close a project?

A
Close the project, speak to your team about what went well and what could have been done better, and ensure all vendors are paid
B
Assure all work is done, ensure all agreed upon project management processes are executed, and secure formal recognition and agreement that the project is complete from all stakeholdersCorrect Answer
C
Make sure all work is done, confirm all tasks are completed, and close the project
D
Initiate the project, execute and complete tasks, make a plan, and close the project
QUESTION 6 OF 62

What is true of an impact report? Select all that apply.

A
Explains how the service or product landed in terms of budget, scope, and time, and presents any available feedback from usersCorrect Answer
B
Demonstrates how the project went and discusses the success of the product or serviceCorrect Answer
C
Explains the project’s scope as it is understood at the start of the project
D
Communicates project successes to key stakeholders at the end of the projectCorrect Answer
Explanation:

The impact report explains how the product or service landed while also sharing any user feedback you have received. Explanation: The impact report demonstrates how the project went and discusses the success of the product or service. Explanation: The impact report communicates project successes to key stakeholders at the end of the project.

QUESTION 7 OF 62

What are the three main benefits of retrospectives?

A
Celebrate a job well done, discuss improvements for the next project, and avoid the never-ending project
B
Discuss feedback, celebrate successes, and collaborate on ideas for for the next project
C
Review failures and missteps of the project, celebrate successes, and collaborate on ideas for the next project
D
Encourage team building, facilitate improved collaboration, and promote positive changes in future processesCorrect Answer
Explanation:

Retrospectives are a critical part of closing a project. Retrospectives help to encourage team building, improve collaboration, and promote positive changes for future processes.

QUESTION 8 OF 62

What are the three main purposes of a project closeout report?

A
To provide an evaluation of the quality of workCorrect Answer
B
To evaluate the project's performance with respect to budget and scheduleCorrect Answer
C
To serve as a blueprint to document what the team did, how they did it, and what they deliveredCorrect Answer
D
To offer an exhaustive fiscal analysis of the project
Explanation:

A project closeout report is a document created by project managers for project managers. The report evaluates project performance and the quality of work. It also documents what the team did, how they did it, and what the team delivered. Explanation: The project closeout report, like a retrospective, can be used to determine best practices when considering future projects. It also provides an evaluation of the quality of work and serves as a blueprint to document the team’s work and deliverables. Explanation: A project closeout report is a document created by project managers for project managers. The report documents what the team did, how they did it, and what the team delivered. It also evaluates project performance and the quality of work. WEEKLY CHALLENGE 6

QUESTION 9 OF 62

A project manager works with a stakeholder for months to open a community greenhouse. The stakeholder changes their expectations and the project timeline. What actions can the project manager take to resolve this issue? Select all that apply.

A
The project manager meets with the team to determine who is not doing their job correctly.
B
The project manager can review the contracts with the stakeholder to include the timeline and the budget.Correct Answer
C
The project manager can establish a timeline to complete this project and propose a follow-up project.Correct Answer
D
The project manager avoids the stakeholder and continues with their original plan.
QUESTION 10 OF 62

What steps should a project manager take to make sure a project is closed? Select all that apply.

A
Confirm all tasks and work are completeCorrect Answer
B
Spend any remaining funds in the project’s budget
C
Get formal recognition from stakeholders that the project is doneCorrect Answer
D
Ensure all agreed upon project management processes are completeCorrect Answer
QUESTION 11 OF 62

Consider the following scenario: The project manager reviews documentation for the project, including the statement of work and RACI chart. The project manager closes the vendor contract, submits all payments, and retrieves all final deliverables from contracted workers. They send an email communication to ensure all stakeholders are aware that the project is ending. Finally, the project manager finishes up the project by gathering final feedback and conducting closing surveys. What step of the closing process did the project manager skip in this scenario?

A
Complete any necessary follow-up work, such as gathering data and information
B
Put together closing documentation, such as creating closeout reportsCorrect Answer
C
Refer to documentation created earlier in the project
D
Conduct administrative closure of the procurement process
QUESTION 12 OF 62

What are the main purposes of the project closeout report? Select all that apply.

A
Provide an evaluation of the quality of workCorrect Answer
B
Celebrate the team’s success with a formal congratulations
C
Review the project’s performance in respect to budget and scheduleCorrect Answer
D
Document what the team did, how they did it, and what they deliveredCorrect Answer
QUESTION 13 OF 62

During the closing process, how can you ensure the project has satisfied its goals and desired outcomes? Select all that apply.

A
Poll teammates on their level of satisfaction with the project
B
Check the full scope of the work is completeCorrect Answer
C
Check all tasks and deliverables are completedCorrect Answer
D
Ensure there are no funds left in the budget
QUESTION 14 OF 62

What should a project closing report’s resources section include? Select all that apply.

A
Documentation of stakeholder feedbackCorrect Answer
B
Links to the original project planCorrect Answer
C
Technical information for product deliverablesCorrect Answer
D
Phone numbers of all team members and stakeholders
QUESTION 15 OF 62

Fill in the blank: A retrospective is an opportunity for _____.

A
feedback and lecture
B
planning and introspection
C
criticism and collaboration
D
reflection and improvementCorrect Answer
QUESTION 16 OF 62

Your team has completed their project, but you’ve neglected to close it out and confirm all work is done. What sort of impact can this create for your organization? Select all that apply.

A
Remove unnecessary budgetary expenses
B
Negatively impact scheduled launch datesCorrect Answer
C
Put your organization at legal riskCorrect Answer
D
Damage your relationship with the customer or clientCorrect Answer
QUESTION 17 OF 62

Which document acts as a blueprint for what the team did, how they did it, and what they delivered?

A
Impact report
B
Project closeout reportCorrect Answer
C
ROAM analysis
D
Retrospective review
QUESTION 18 OF 62

Fill in the blank: A _____ is a meeting to discuss successes, failures, and possible future improvements on the project.

A
stakeholder review
B
closeout
C
status update
D
retrospectiveCorrect Answer
QUESTION 19 OF 62

What are the potential effects on a project team if a project is not closed properly? Select all that apply.

A
Encourages the team to move on to new projects
B
Negatively impacts the team’s time and effortCorrect Answer
C
Lessons learned could be lost if not recorded correctlyCorrect Answer
D
Diminishes the team’s credibilityCorrect Answer
QUESTION 20 OF 62

Consider the following project closing scenario: The project manager does a final review of tasks and deliverables to ensure they are complete. They make sure there is written proof from stakeholders documenting that they are happy with the outcome. The project manager leads a meeting with the team to document what went well, what could be improved, and overall lessons learned. Finally, the team is disbanded, and the project manager thanks them for their work. What step of the project closing phase is the project manager missing?

A
Conduct a formal retrospective with the project team
B
Ensure the project has satisfied its deliverables, goals, and desired outcomes
C
Review all contracts and documentationCorrect Answer
D
Document acceptance of the project outcome
QUESTION 21 OF 62

What are the main purposes of a closeout report? Select all that apply.

A
Gives the project manager time to meet with the team one last time to complete missing work
B
Evaluates the project’s performance with respect to budget and scheduleCorrect Answer
C
Provides an evaluation of the quality of workCorrect Answer
D
Serves as a blueprint to document what the team did, how they did it, and what they deliveredCorrect Answer
QUESTION 22 OF 62

Consider the following scenario: The project manager needs to include several sections in the closeout report for the Janco car company’s new car series launch. First, the project manager completes the executive summary, describing the project process and purpose. Second, they note the key accomplishments like meeting the launch’s objectives and highlighting the team’s impact on the project. Third, they identify open items like what the team didn’t complete, and add improvement ideas for similar, future projects. Fourth, they detail the next steps for follow-up projects. Fifth, they list the launch schedule with project milestones, project on-track status, and setbacks. And sixth, they list the project resources like the original project plan, stakeholder communications, and documents such as user manuals on how to unload cars from delivery trucks. Which item is the project manager missing in their closeout report?

A
Open items
B
Lessons learnedCorrect Answer
C
Next steps
D
Key accomplishments
QUESTION 23 OF 62

For what three reasons is it important to close a project once it is complete?

A
It helps an organization avoid unfavorable scenarios, such as stakeholders that are unaware the project has ended.Correct Answer
B
It helps project managers avoid incidents such as abandoned projects or never-ending projects.Correct Answer
C
It protects the credibility of the project manager and project team.Correct Answer
D
It ensures an effective change management process.
QUESTION 24 OF 62

Which closeout report section includes topics such as things the team didn’t get to work on and ideas for changes if they had the time?

A
Lessons learned
B
Open itemsCorrect Answer
C
Key accomplishments
D
Executive summary
QUESTION 25 OF 62

What happens during a project closing? Select all that apply.

A
The customer identifies new deliverables and ongoing task work.
B
The project manager and team confirms all project tasks are complete.Correct Answer
C
The team obtains formal recognition from key stakeholders that the project is complete.Correct Answer
D
The team executes remaining project management processes, such as procedural or administrative workCorrect Answer
QUESTION 26 OF 62

As a project manager, how can you determine if milestones need a closing process?

A
If there are more milestones than project tasks
B
If a stakeholder requested it in the project charter
C
If the milestones won’t be re-addressed at a later time in the projectCorrect Answer
D
If the team decides the milestone closing process will waste time
QUESTION 27 OF 62

What should a project manager do to ensure an effective closing process? Select all that apply.

A
The project manager hosts a retrospective meeting for the team.Correct Answer
B
The project manager gives the stakeholders an impact reporting presentation.Correct Answer
C
The project manager invites the stakeholders to provide the notes from their independent retrospective.
D
The project manager completes a project closeout report.Correct Answer
E
The project manager confirms the work is done and the agreed-upon closing processes are executed.Correct Answer
QUESTION 28 OF 62

What team considerations should the project manager focus on during the closing process?

A
Build a culture that allows retrospectives so teams can collaborate and have positive changesCorrect Answer
B
Work with each team member to review the work that they did and the deadlines they missed
C
Encourage the team to review one another’s work to find the weak link in the team
D
Review all project tasks to see where the team members could have been involved more
QUESTION 29 OF 62

Fill in the blank: As a project manager, it is important to avoid two kinds of projects: abandoned projects and _____ projects.

A
unapproved
B
incomplete
C
never-endingCorrect Answer
D
unwritten
QUESTION 30 OF 62

Fill in the blank: The project closeout report is made by project managers primarily for _____.

A
team members
B
stakeholders
C
vendors
D
project managersCorrect Answer
QUESTION 31 OF 62

Which of the following are benefits of hosting a retrospective at the closing of a project? Select all that apply.

A
Encourages team buildingCorrect Answer
B
Decreases the following project’s budget
C
Facilitates improved collaborationCorrect Answer
D
Promotes positive changes
QUESTION 32 OF 62

As a project manager, which of the following should you include in the closeout report? Select all that apply.

A
Resources, such as the original project planCorrect Answer
B
Daily project tasks, such as a breakdown in a spreadsheet
C
Open items, such as ideas for changes you’d like to makeCorrect Answer
D
Key accomplishments, such as which objectives the team metCorrect Answer
QUESTION 33 OF 62

Which step of the closing process may be as simple as sending an email or as complicated as having a large meeting?

A
Review contracts and documentation with the whole project team.
B
Conduct a formal retrospective with the team.
C
Host a closing celebration with the team.
D
Make sure that all stakeholders are aware the project, or phase, is ending.Correct Answer
QUESTION 34 OF 62

In what three ways does a small closing process at the end of each milestone differ from a formal, more comprehensive closing phase at the end of the project?

A
A formal closing, at the end of a project, is the last step before a team disbands.Correct Answer
B
A formal closing, at the end of a project, includes an impact reporting meeting.Correct Answer
C
After a milestone closing, during the project, stakeholders provide feedback regarding any changes that need to be made going forward.Correct Answer
D
After a milestone closing, during the project, there is no need to reach out to stakeholders.
QUESTION 35 OF 62

Fill in the blank: A retrospective is the best tool for reflection and _________.

A
budgeting
B
improvementCorrect Answer
C
collaboration
D
planning
QUESTION 36 OF 62

Which of the following are true regarding a team celebration at the end of a project? Select all that apply.

A
It helps improve collaboration on future projects.Correct Answer
B
It can be a team-building exercise.Correct Answer
C
It fuels positive change within the team.Correct Answer
D
It typically needs to be approved by stakeholders.
QUESTION 37 OF 62

What are the impacts of not formally closing a project?

A
The project team will move on to the next project
B
A strained relationship and lack of credibility with customers, users, and vendorsCorrect Answer
C
Not enough work for the team if the project isn’t closed
D
Project stakeholders work with project managers to complete the project
QUESTION 38 OF 62

How does a small closing process at the end of each milestone vary from a formal, more comprehensive closing phase at the end of the project? Select all that apply.

A
After a milestone closing, during the project, stakeholders provide feedback regarding any changes that need to be made going forward.Correct Answer
B
A formal closing, at the end of a project, is the last step before a team disbands.Correct Answer
C
A formal closing, at the end of a project, includes an impact reporting meeting.Correct Answer
QUESTION 39 OF 62

What is the purpose of the impact report?

A
Protect the scope of the project by properly communicating project issues
B
Demonstrate how the project went and discuss the impact of its product or serviceCorrect Answer
C
Determine if the project needs a small closing process at the end of each milestone
D
Review the project with team members to discuss the details of the project
QUESTION 40 OF 62

Your team has completed their project, but you’ve neglected to close it out. What sort of impact can this create for your organization? Select all that apply.

A
Damage your relationship with the customer or clientCorrect Answer
B
Negatively impact scheduled launch datesCorrect Answer
C
Put your organization at legal riskCorrect Answer
QUESTION 41 OF 62

Why is it important to close a project once it is complete? Select all that apply.

A
It helps project managers avoid incidents such as abandoned projects or never-ending projects.Correct Answer
B
It helps an organization avoid unfavorable scenarios, such as stakeholders that are unaware the project has ended.Correct Answer
C
It protects the credibility of the project manager and project team.Correct Answer
QUESTION 42 OF 62

What is at risk for the team if a project is not closed properly? Select all that apply.

A
TimeCorrect Answer
B
Communication
C
CredibilityCorrect Answer
D
EffortsCorrect Answer
QUESTION 43 OF 62

What should a project closing report resources section include? Select all that apply.

A
Documentation of stakeholder feedbackCorrect Answer
B
Technical information for product deliverablesCorrect Answer
C
Links to the original project planCorrect Answer
D
Phone numbers of all team members and stakeholders
QUESTION 44 OF 62

A project manager recognizes after several months that the last two deliverables were not delivered to the client. What type of project has this become?

A
An abandoned projectCorrect Answer
B
A successful project
C
A deadline project
D
A never-ending project
QUESTION 45 OF 62

What stage of the closing process are retrospectives done? Select all that apply.

A
When a new task is completed
B
At the end of a projectCorrect Answer
C
At major completions or milestonesCorrect Answer
D
When a new team member joins the project
QUESTION 46 OF 62

Who is a project closeout report often written for?

A
Project managersCorrect Answer
B
Stakeholders
C
The development team
D
Vendors
QUESTION 47 OF 62

A project manager has completed a full review of remaining tasks and confirms work is complete. What task should they complete next to close out the project?

A
The project manager should send a final email to all stakeholders that the project is closed.
B
The project manager should skip asking for sign off since all the work is finalized.
C
The project manager should make sure all project management processes have been executed.Correct Answer
D
The project manager should adjust the deadline of the project schedule for extra review.
QUESTION 48 OF 62

As a project manager, your team has completed the required tasks for a project. What is the first step of the closeout process?

A
The project manager meets with the team to celebrate the completed work.
B
The project manager can ask the client to sign off on the contract documents.
C
The project manager can start another round of user testing.
D
The project manager can review all tasks to assure the work is completed and no tasks were missed.Correct Answer
QUESTION 49 OF 62

The deadline for a specific project has not been properly communicated with stakeholders and is pushed out continuously. What type of project has this become?

A
A never-ending projectCorrect Answer
B
A deadline project
C
An abandoned project
D
A successful project
QUESTION 50 OF 62

As a project manager, you are preparing for the initial launch of a product and further product updates in the near future. Does the initial launch need a closing process and why?

A
This launch does not need a closing process because initial launches can happen multiple times.
B
This launch does need a closing process because all projects have a closing process for milestones.
C
This launch does not need a closing process because that requires more work for the project manager.
D
This launch does need a closing process because the first launch is a milestone that will not be re-addressed.Correct Answer
QUESTION 51 OF 62

As a project manager, you prepare a final presentation for stakeholders to summarize what your team has accomplished and answer any questions or concerns. What type of presentation should you prepare? Select all that apply.

A
Provides an evaluation of the quality of workCorrect Answer
B
Serves as a blueprint to document what the team did, how they did it, and what they deliveredCorrect Answer
C
Gives the project manager time to meet with the team one last time to complete missing work
D
Evaluates the project’s performance with respect to budget and schedule.Correct Answer
QUESTION 52 OF 62

What should a project manager do at the end of a project to document acceptance from all stakeholders?

A
Ensure you have written proof that all stakeholders are happy with the outcomeCorrect Answer
B
Review the risk register with the stakeholders
C
Ensure training documentations are finalized with the stakeholders
D
Review the budget with stakeholders
QUESTION 53 OF 62

What opportunities does the project closeout document provide for project managers? Select all that apply.

A
The team will be able to celebrate more in the future.
B
The team will be able to reflect on performance.Correct Answer
C
The team will be able to ensure every task is complete.Correct Answer
D
The team will be able to prevent confusion about the project in the future.Correct Answer
QUESTION 54 OF 62

What meeting can you hold with your team to get feedback on the successes and failures of a project you are closing?

A
A retrospective meetingCorrect Answer
B
A performance review
C
A team celebration
D
An impact report meeting
QUESTION 55 OF 62

User acceptance testing for a product results in more unblockable bugs and the client is unsatisfied with the product. What type of project does this describe?

A
Unwritten
B
Never-endingCorrect Answer
C
Unapproved
D
Incomplete
QUESTION 56 OF 62

During the project closeout stage, you plan to take the team out and award them dinner for their accomplishments. What step of the project closure stage are we implementing?

A
A team celebrationCorrect Answer
B
A performance review
C
A retrospective meeting
D
An impact report meeting
QUESTION 57 OF 62

What items will help the customer understand the product after project closing? Select all that apply.

A
Statement of work
B
How to guidesCorrect Answer
C
Risk registers
D
Product manualsCorrect Answer
QUESTION 58 OF 62

A project manager describes the purpose and process of a project in their closeout report. What section are they writing?

A
Executive summaryCorrect Answer
B
Key accomplishments
C
Open items
D
Lessons learned
QUESTION 59 OF 62

In what ways does a small closing process at the end of each milestone differ from a formal, more comprehensive closing phase at the end of the project? Select all that apply.

A
After a milestone closing, during the project, stakeholders provide feedback regarding any changes that need to be made going forward.Correct Answer
B
A formal closing, at the end of a project, includes an impact reporting meeting.Correct Answer
C
After a milestone closing, during the project, there is no need to reach out to stakeholders.
D
A formal closing, at the end of a project, is the last step before a team disbands.Correct Answer
QUESTION 60 OF 62

Stakeholders are adding tasks for a specific project which affects scope and the deadline. What is the next action a project manager can take to close out this project successfully?

A
A project manager can meet with the team to try and motivate them to work overtime to get the work done.
B
A project manager can avoid the stakeholders and address the issue when the deadline arrives.
C
A project manager can review the new tasks with the client and propose a new follow-up project.Correct Answer
D
A project manager can promise everything will get done and assign more tasks to the team without changing the deadline.
QUESTION 61 OF 62

What project closeout report section explains what went well and what went wrong during the project?

A
Resources and project archives
B
Next steps
C
Lessons learnedCorrect Answer
D
Key accomplishments
QUESTION 62 OF 62

A project manager is closing out a project. How can they encourage continuous growth in their team? Select all that apply.

A
Reallocate resources
B
Recognize contributionsCorrect Answer
C
Celebrate accomplishmentsCorrect Answer
D
Archive documents

Ready to test your recall?

Which of the following criteria must be met in order to close a project? Select all that apply.

💡Select all 3 correct answers before submitting (0 of 3 selected).
A
Key stakeholders have acknowledged and agreed that the project is complete
B
Project team members have started new positions
C
Project work has been completed
D
Agreed-upon project management processes have been executed

How confident are you in this answer?