Google IT Support Professional Certificate • STUDY MODE

WHAT IS SYSTEM ADMINISTRATION?

QUESTION 1 OF 30

Which of the following can be a responsibility of a systems administrator? Great job! A systems administrator has a wide range of responsibilities; this can include, but is not limited to, setting up new user accounts and machines; maintaining servers; and troubleshooting user issues.

Setting up new user accounts and machines

Maintaining servers

Troubleshooting user issues

All of the aboveCorrect Answer

QUESTION 2 OF 30

Which of the following make up IT infrastructure? You got it! IT infrastructure encompasses the software, hardware, network, operating systems, and other services required for an organization to operate in an enterprise IT environment.

Hardware and software

Network

Operating systems

All of the aboveCorrect Answer

QUESTION 3 OF 30

Which of these is considered a server? Check all that apply. Awesome! Servers are essentially software or computers that provide a service to other software or computers.

A software that provides a service to other softwareCorrect Answer

A computer that provides a service to other computersCorrect Answer

Software that's only available to the computer it)s installed on

Software that provides a service to other machinesCorrect Answer

QUESTION 4 OF 30

A KVM switch is used to: Excellent job! A KVM switch is a device used to switch between multiple computers using one keyboard and video display, like a monitor and mouse. That's where the name "KVM" comes from!

switch between multiple computers using one monitor, keyboard, and mouseCorrect Answer

allow you to serve web content to many clients.

enable you to receive incoming SSH connections.

mount multiple servers into one server rack.

QUESTION 5 OF 30

Which of these server hardware can you stack on top of each other in a server rack? Great work! A rack and a blade server lay flat and can be stacked on top of each other when you mount them on a server rack.

Tower

Desktop

BladeCorrect Answer

RackCorrect Answer

QUESTION 6 OF 30

With _______, you can access your data, use applications, and more from anywhere in the world, as long as you have an Internet connection. That's exactly right! The cloud is a network of servers that store and process our data. We refer to the concept of cloud computing as a way to do our daily computer job functions from anywhere, as long as we have an Internet connection.

a PAN

cloud computingCorrect Answer

a LAN

QUESTION 7 OF 30

What are the benefits of cloud computing over local computing? Check all that apply. Correct! Cloud computing has some great benefits, like smaller starting costs, services that are accessible anywhere in the world with an Internet connection, and software updates that are handled by another company.

Software updates are handled by the company providing the service.Correct Answer

There are smaller starting costs for cloud computing.Correct Answer

There are potential long-term costs associated with cloud computing.

Services are accessible from anywhere in the world.Correct Answer

QUESTION 8 OF 30

What are the benefits of local computing over cloud computing? Check all that apply. There are potential long-term costs associated with local computing. You nailed it! With local computing, you're in complete control of your IT infrastructure and can update and secure your organization at anytime.

You have complete control of the IT infrastructure.Correct Answer

Updates can be handled at anytime.Correct Answer

Services are handled by another organization, so that makes your organization dependent on a third party.

QUESTION 9 OF 30

A company has a "bring your own device" (BYOD) policy for computers; anyone can just go out and buy whatever computer they want. Which stage of the hardware lifecycle does this scenario belong to? Nice work! When an employee obtains access to hardware, this falls into the procurement stage of the hardware lifecycle.

ProcurementCorrect Answer

Deployment

Maintenance

Retirement

QUESTION 10 OF 30

The user can set their own computer hostname and username. Which stage of the hardware lifecycle does this scenario belong to? Excellent! The deployment stage of the hardware lifecycle usually occurs when a person first sets up their machine, like setting their own computer hostname and username.

Procurement

DeploymentCorrect Answer

Maintenance

Retirement

QUESTION 11 OF 30

When a machine is having issues, an IT Support Specialist has to file an RMA, or Return Merchandise Authorization form, with the vendor of the machine. Which stage of the hardware lifecycle does this scenario belong to? Nice! The maintenance stage of the hardware cycle includes situations where an IT Support Specialist files an RMA with the vendor of the machine in order to return it.

Procurement

Deployment

MaintenanceCorrect Answer

Retirement

QUESTION 12 OF 30

A laptop gets replaced if there's a hardware issue. Which stage of the hardware lifecycle does this scenario belong to? Yep! The maintenance stage of the hardware lifecycle can include situations where machines are replaced because of hardware issues. This isn't the same as full retirement, since the machine is still being used.

Procurement

Deployment

MaintenanceCorrect Answer

Retirement

QUESTION 13 OF 30

Which type of server hardware is the most space-efficient? You nailed it! Blade servers are like rack servers, but even thinner! Very space-saving.

Blade serverCorrect Answer

Tower server

Rack server

KVM switch

QUESTION 14 OF 30

In smaller IT "shops," whose responsibility is it to form organizational computer and network policies? Awesome! In a small company, it’s usually a sysadmin’s responsibility to decide what computer policies to use. This probably means you!

Chief Security Officer

Cheif Executive Officer

Board of directors

The sysadminCorrect Answer

QUESTION 15 OF 30

An employee is leaving your company. Which of these steps are appropriate to take during offboarding? Check all that apply. You nailed it! If a user leaves the company, you’ll also have to remove their access from IT resources. You nailed it! If a user leaves the company, you’ll also have to wipe the machine, so that you can eventually reallocate it to someone else.

Remove the user's access to IT resourcesCorrect Answer

Ask the user for their logon information

Wipe the machine for future useCorrect Answer

Make a copy of the user's files

QUESTION 16 OF 30

What are some important elements of working with vendors as a sysadmin? Check all that apply. Right on! In an enterprise setting, sysadmins have to procure this hardware one way or another. Working with vendors or other businesses to buy hardware is a common practice. Right on! Sysadmins might be responsible for making sure printers are working, or if renting a commercial printer, they have to make sure that someone can be on-site to fix it. Right on! Setting up business accounts with large vendors is usually beneficial since these companies can offer discounts to businesses.

Procure hardwareCorrect Answer

Independently approve vendor relationships without management permission

Scheduling on-site maintenanceCorrect Answer

Establishing relationships with vendorsCorrect Answer

QUESTION 17 OF 30

Which methods are commonly used by sysadmins to organize issues? Check all that apply. Woohoo! A common industry standard is to use some sort of ticketing or bug tracking system. This helps you organize and prioritize issues and document troubleshooting steps. Woohoo! A sysadmin doesn’t have to be awake and available 24/7. They can monitor their services and have it alert them in case of a problem.

Daily checks on each machine

Ticketing systemCorrect Answer

Random machine checks

Service monitoring alertsCorrect Answer

QUESTION 18 OF 30

What factors are most important when planning for disaster and recovery? Check all that apply. Well done! Backups provide data redundancy in case of disaster. You can’t account for everything, but you can be prepared to recover from it. Well done! It’s super important to make sure that your company’s data is routinely backed up somewhere, preferably far away from its current location. If the entire facility is compromised, your data will still be safe.

Procure sturdy devices

Regular backupsCorrect Answer

Deleting old backups

Physically distant backup locationCorrect Answer

QUESTION 19 OF 30

Who works in the background to make sure a company’s IT infrastructure is always working, and is constantly fighting to prevent IT disasters from happening? Nice job! System administrators, or sysadmins, are the unsung heroes of any organization! Without them, essential services relied on by almost all other fields would crumble.

The janitor

The regional manager

The CEO

The system administrator (or sysadmin)Correct Answer

QUESTION 20 OF 30

What is a machine that uses services provided by a server called? You nailed it! We call the machines that use the services provided by a server clients. Clients request the services from a server and in turn, the servers respond with these services.

Managed hub

VPN (Virtual Private Network)

KVM switch

ClientCorrect Answer

QUESTION 21 OF 30

An IT department submits a purchase order to buy a new computer from a vendor. "Purchase orders" are documents issued by buyers that indicate a purchase they want to make from a seller. Which stage of the hardware lifecycle does this scenario belong to? You got it! The procurement stage of the hardware lifecycle is when an employee obtains access to the hardware. This can be done via a purchase order.

ProcurementCorrect Answer

Deployment

Maintenance

Retirement

QUESTION 22 OF 30

Which of these are common responsibilities of systems administrators? Right on! Employees need computers along with proper software to be productive! Fun fact: up to 25% of people forget their password at least once a day!

All of the aboveCorrect Answer

Work in the background to make sure a company’s IT infrastructure is always working

Help users with issues, such as lost passwords and logon problems

Constantly troubleshoot problems, such as network issues

QUESTION 23 OF 30

Which of these terms describe a facility that stores hundreds, if not thousands, of servers? Nice job! Companies with large amounts of data have to keep their information stored in places like data centers. A data center is a facility that stores hundreds, if not thousands, of servers.

Data centerCorrect Answer

SSH server

Web server

KVM switch

QUESTION 24 OF 30

Which is NOT an important troubleshooting step? You got it! Troubleshooting is the process of discovering the source of a problem. While updates might fix many problems, it doesn't really help identify the problem.

Updating servicesCorrect Answer

Asking questions

Reading logs

Isolate the problem with trial and error

QUESTION 25 OF 30

A machine is having issues, so the user is responsible for getting the machine serviced. Which stage of the hardware lifecycle does this scenario belong to? Great job! The maintenance stage of the hardware cycle occurs when a machine needs to be serviced or fixed.

Procurement

Deployment

MaintenanceCorrect Answer

Retirement

QUESTION 26 OF 30

A script sets up user accounts and installs software for a machine. Which stage of the hardware lifecycle does this scenario belong to? That)s exactly right! The deployment stage of the hardware lifecycle can also include situations where a script automatically configures user accounts and software. It doesn't just have to be a person who deploys the hardware.

Procurement

DeploymentCorrect Answer

Maintenance

Retirement

QUESTION 27 OF 30

A laptop gets recycled by an e-waste recycling company once it can't be used anymore. Which stage of the hardware lifecycle does this scenario belong to? Great work! The retirement stage of the hardware lifecycle includes situations where a laptop can)t be used anymore, and is then recycled be an e-waste company.

Procurement

Deployment

Maintenance

RetirementCorrect Answer

QUESTION 28 OF 30

Which of these are likely considerations for developing a computer policy? Check all that apply. You got it! Allowing users to install software could open your network to the risk of a user accidentally installing malicious software. You got it! People lose their mobile devices all the time. If a device is lost or stolen, it should be password protected at the very least, so that someone else can’t easily view company emails. You got it! Some organizations prefer that their employees only use their work computer and network strictly for business. But many allow other uses so their employees can promote the business or goods on social media platforms, stay up-to-date on current events, and so on.

Whether users should be able to install softwareCorrect Answer

Whether or not users should share their passwords

Whether you should set a device password on an employee)s company phoneCorrect Answer

Whether users should be able to view non-work-related websites, like FacebookCorrect Answer

QUESTION 29 OF 30

What is NOT one of the main stages of the hardware lifecycle? You got it! The four main stages of the hardware lifecycle are procurement, deployment, maintenance, and retirement.

RecyclingCorrect Answer

Deployment

Maintenance

Procurement

QUESTION 30 OF 30

Which are potential responsibilities of a sysadmin? (Check all that apply) You got it! Sysadmin responsibilities may include different roles, such as Network Administrators.

Database administrationCorrect Answer

Technical supportCorrect Answer

Network administrationCorrect Answer

payroll administration

Ready to test your recall?

Which of the following can be a responsibility of a systems administrator? Great job! A systems administrator has a wide range of responsibilities; this can include, but is not limited to, setting up new user accounts and machines; maintaining servers; and troubleshooting user issues.

Setting up new user accounts and machines

Maintaining servers

Troubleshooting user issues

All of the above

How confident are you in this answer?